Refund policy

Return & Refund Policy – Omvix

At Omvix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

 Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • A proof of purchase (receipt or order confirmation) is required

To initiate a return, please contact us at:
Omvix01@gmail.com

Once your return request is approved, we will provide you with instructions on how to send the product back.

Note: Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
Omvix01@gmail.com

We will quickly resolve the issue by offering a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or worn

  • Items without original packaging

  • Sale or discounted items

  • Gift cards

 Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, you can return the original product and place a new order.

 Refunds

Once we receive and inspect your returned item, we will notify you about the approval status.

If approved:

  • Refunds will be processed to your original payment method

  • The amount will be credited within 7–10 business days

Please note that it may take additional time for your bank or payment provider to process the refund.

Need Help?

For any questions related to returns or refunds, feel free to contact us : Omvix01@gmail.com

Thank you for shopping with Omvix.